Refund policy

The Supplier warrants that on delivery, the Goods shall conform in all material respects with their description and be of satisfactory quality (within the meaning of the Sale of Goods Act 1979).

In the event that any Goods fail to conform with the warranty in clause 4.1, subject to clause 4.3, if:

• the Customer gives notice in writing to the Supplier within 10 Business Days of delivery of the Goods that some or all of the Goods do not comply with the warranty;
• the Supplier is given a reasonable opportunity of examining such Goods; and
• the Customer (if asked to do so by the Supplier) returns such Goods to the Supplier's place of business at the Customer’s cost,

the Supplier shall, at its sole option, replace the defective Goods, or refund the price of the defective Goods in full.

The Supplier shall not be liable for Goods' failure to comply with any warranty in any of the following events:

• the Customer makes any further use of such Goods after giving notice in accordance with clause 4.2(a);
• the defect arises because the Customer failed to follow the Instructions or best industry practice regarding the storage, movement, or use of the Goods; or
• the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions.

Except as provided in this clause 4, the Supplier shall have no liability to the Customer in respect of the Goods' failure to comply with the warranty in clause 4.1.

Any warranties or conditions which might be implied by statute, common law or otherwise are, to the fullest extent permitted by law, excluded from the Contract.